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CARMEN STEFFENS ONLINE Images and colors of products offered, may be different than they appear on the Website because of the technical characteristics and resolution of equipment or/and software used by the Customer. Images and colors, then, must be considered only as indicative.

The prices of Products offered on the Website can be selected through a dedicated web frame that will display the photo, the unit price, and the colors and sizes available (where applicable). Applicable sales tax will be displayed at checkout. The stocks of products offered on the Website are limited and may be unavailable.

Some products may be displayed on the Website for promotional reasons only and not for sale. Such products are not for sale and may not be purchased.

To complete any Orders for the products selected, the Customer will have to follow the instructions and procedures provided on the Website. Customer submits an Order, it is recommended that Customer download and save or print the Terms prevailing at the time of submission and any Specific Estimations applicable to the Order. Customer will also receive an e-mail confirmation (“Email”) of a received Order containing a summary of information already contained in the order form (i.e. Customer data, shipping method and address, information about each Product purchased, as well as detail of price and delivery rate.

CARMEN STEFFENS ONLINE will use its best efforts to fulfill each Order within ten (10) business days, and in any event, within fifteen (15) business days from the day following Customer’s submission of the Order, but does not guarantee to do so. CARMEN STEFFENS ONLINE will not be liable for, nor indemnify Customer from, any claims, losses, or expenses resulting from CARMEN STEFFENS ONLINE not shipping an Order within any certain timeframes.

CARMEN STEFFENS ONLINE reserves the right to change prices of Products offered at any time and without notice. The prices published on the Website at the time an Order is confirmed are the prices that will be applied to such Order.

CARMEN STEFFENS ONLINE reserves the right to modify its return, exchange and shipping policy at any time. Last Updated: November 1 , 2017.


CARMEN STEFFENS ONLINE request that all goods are returned within 30 days of the date of receiving your order and should be compliant with the below returns policy.

CARMEN STEFFENS ONLINE will accept the return of items that are in new, unused condition, with original tags attached and all original packaging/boxes and/or any other components included, when accompanied by an original CARMEN STEFFENS ONLINE receipt/invoice or gift receipt.

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them. The original CARMEN STEFFENS shoe box is considered a part of the product. Shoes returned without the box will not be accepted and sent back to the customer.

All CARMEN STEFFENS ONLINE products and merchandise must have all original packaging and components to be eligible for return or exchange. Returned items must not be washed, worn or altered. CARMEN STEFFENS ONLINE will not accept returns of swimwear, Clearance items, custom-made or personalized items and FINAL SALE are not eligible for return or exchange.

CARMEN STEFFENS ONLINE may be unable to exchange items for alternative styles and colors, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.

We request that returns are shipped through our shipping partner - FedEx. CARMEN STEFFENS ONLINE is not liable for any returned goods which are not returned that way. In order to return the package, request a "Return to Sender" service at any of the FedEx stores. The return address is stated on the order receipt included in your package. Please contact our customer service for more information if necessary.

CARMEN STEFFENS ONLINE will only accept in the manner described above returns or replacement or refund requests solely for products that were purchased from the Website. Incomplete, damaged, worn, soiled, or altered items will not be accepted and therefore will be sent back to the Customer.


Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods.

All orders and pre-orders are subject to availability. All products displayed on our website are available for dispatch from our ONLINE Centre; however some items may be on pre-order, meaning we are awaiting delivery to our warehouse.

We base our shipping charges on the value of your order. To make sure you receive the fewest shipments possible, we'll do our best to ship everything to you at once.

Allow 6-12 business days for receipt within the United States when you order with free Standard Ground Service. As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-3 business days. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is 5 business days to deliver to your address. 'Business days' are defined as Monday-Friday, excluding holidays.

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out.

All CARMEN STEFFENS ONLINE purchases require a signature upon delivery. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days. If you are still unavailable to sign for your package, the package will be returned to CARMEN STEFFENS ONLINE. Customer shall check the Products immediately upon delivery to determine compliance with the Order.

Customer should describe and take picture of any defects (i.e. packaging shows evidence of tampering, damaged Product, missing Products or items, or Products different than those ordered and/or indicated in the shipment document).

Expedited Shipping options.
Please contact customer service if you would like an expedited shipping quote. All Overnight orders confirmed before 13:00hr (EST) will be processed and shipped the same day, pending credit card verification. Shipping fee are non-refundable.

Product Liability
CARMEN STEFFENS ONLINE does not make any warranties, guarantees or representations, express or implied, including without limitation an implied warranty of merchantability for a particular purpose, all of which are expressly disclaimed by CARMEN STEFFENS ONLINE, with respect to any product. CARMEN STEFFENS ONLINE shall not be responsible to Customer or to any subsequent user or users for any damage, loss or claim, whether direct, indirect or consequential, whether for injury to property or person, in any matter whatsoever and Customer hereby waives any and all such claims on its behalf and on the behalf of any person or party to whom it transfers the Products. Under no circumstances shall CARMEN STEFFENS ONLINE be liable for claims for any damages, whether direct, immediate, foreseeable, incidental, consequential or special or for any expenses incurred by reason of the use or misuse, sale or fabrication of products which do not conform to the terms and conditions of the Order.

CARMEN STEFFENS ONLINE offers complementary shipping to all customers that purchase merchandise for the value of $300 or more. Offer valid for shipping only within US continental territory. Offer is subject to change without notice.


CARMEN STEFFENS own, solely and exclusively, all rights, title and interest (including, without limitation, copyrights) in and to the Sites, all the content (including, but not limited to, all audio, photographs, images, illustrations, renderings, drawings, Webcast, logos, gadgets , other visual including but not limited to any copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights and other intellectual property and proprietary rights therein.

We implement a variety of security measures to maintain the safety of your personal information. Your privacy is very important to us. Simply stated, our policy is to collect no personal information about you when you visit CARMEN STEFFENS Web site, unless you affirmatively choose to make such information available to us. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

The Web server automatically recognizes only the Internet domain and IP address from which you accessed the site. This information does not result in the identification of your personal e-mail address or other personal information. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline.

CARMEN STEFFENS ONLINE request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

If you choose to share personal information, such as by subscribing to an e-newsletter, sending a message, or filling out an electronic form with personal information, the information will be saved for a designated period of time in order to comply with the state of Florida's archiving policies. However, information will not be disclosed to third parties or other government agencies, unless required by state or federal law. Please note that Florida's public records law requires that all information received in connection with state business be made available to anyone upon request, unless the information is subject to a specific statutory exemption.

There is no legal requirement for you to provide any information at our Web site. However, our Web site will not work without routing information and the essential technical information. Failure of your browser to provide nonessential technical information will not prevent your use of our Web site but may prevent certain features from working. For any optional information that is requested at the Web site, failure to provide the requested information will mean that the particular feature or service associated with that part of the Web page may not be available to you.

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to the University. Instead, contact the specific office or individual by phone or in writing.


We reserve the right to change these Terms from time to time without notice to you, and any such changes will be effective upon publication on the Site.

If you have any questions or concerns about this Privacy Policy and/or about the privacy policies and practices of our service providers, please contact us at:


ATT: WEB Privacy

91 NE 166th Street

North Miami, Fl. 33162

This policy was last modified on November 15th, 2017

CARMEN STEFFENS ONLINE use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.